FAQs
Check out the answers to some of the most frequently asked questions we receive below. If you can’t find the answer to what you’re looking for, please be sure to reach out. We’re always here to help.
What is the "turn around time" for customized items?
The turn around time for most customized items is about 3-5 business days. Some items can take as little as 1 day to be made. If this is ever the case for an order you've placed, the customer will receive an email stating so and the order will be shipped as soon as possible. The same applies if there are any delays with an order.
Does iGRAPHX have a local pickup location?
iGRAPHX is located in Miami, Florida. If you reside in Miami and would rather pickup your order from a location near you, that option is available. Shoot us an email including the name on the order, date and time of the order, what items you purchased and the name of the neighborhood in which you reside in and we will get back to you with a pickup location.
Does iGRAPHX take orders through social media?
Although iGRAPHX is now on the web, it is still possible to place an order through our social media platforms for a more personalized experience. (E.g., Instagram and TikTok) Just direct message us with your inquiry. Visit our homepage to find out more details.